Information Technology

Welcome to the Information Technology (IT) Department's website. We hope to provide you with information that will help you perform your academic and administrative job functions.

As a part of the IT Mission Statement, we dedicate ourselves to providing user support for academic and administrative computing at all levels by executing day to day operations, maintaining computer resources, providing support for training as well as individual assistance and consultation.
Technology Related Problem?

If you are having trouble with your computer, printer, access to servers or login, please contact Information Technology Helpdesk. IT doesn't serve personal electronic equipment such as smart phones, tablets or laptops.

IT Helpdesk
Password Reset Needed?

Follow the Password Reset Instructions linked below to use the Self-Service Password Reset system. If you cannot reset your password for any reason, please contact the Information Technology Help Desk at 931.540.2650.

Password Reset Instructions

Quick Tips

Multi-Factor Authentication (MFA) Sign Up - Don't Miss It

Recently a notification was sent to alert you to the implementation of multi-factor authentication at Columbia State. More info below.

  • MFA is a method commonly used to provide a secondary means of identifying the person logging in. 
  • We are moving forward with the registration process for MFA within the next 2 days. 
  • Please expect to receive an invitation from our provider, Okta, to sign up for MFA. 
  • Please sign up for your Columbia State Okta account within 7 days of receiving

The message will come from Okta ( with the greeting Welcome to Okta! Please sign up soon! 

Computer running slow
Skip voicemail greeting
Configuring email on iPhone
Configuring email on Android
I might have a virus
Office 365 is free
Former students needing to access past account information or obtain a transcript

Other areas you might need help in:

computer lab Computer Lab Learn more about computer labs located on every campus. Lab Information
student worker at desk Special Notes for Faculty and Staff Learn more about getting the most from your CISCO phone, making hardware/software purchases or how VoIP works. Special Notes
computer lab with people Policies and Guidelines Learn more about policies and guidelines pertaining to Information Technology. Policies



Desktop Support Available
Monday - Friday 7:45 a.m. - 4:15 p.m.