Information Technology

• Lookup PVT Username
• Reset or Change PVT Password: Contact Helpdesk at 931.540.2650

If your computer is running slowly or hanging up, try a re-boot. In most cases a complete re-start fixes your problem.

To skip a user's voice mail greeting and leave them a message, press # when their voice mail greeting begins.

Go to settings menu and choose:

The best option for an Android phone is to go to the Google Play Store and download the Microsoft Outlook App. (Columbia State email is the Exchange version of Outlook.) Once the app is installed, you can open it and go to the settings menu. There you will choose to add an account. Follow the steps from there.

If you prefer to set up your email in the native email app for your phone, you will need to follow the instructions below as much as possible. Each version of Android and each phone manufacturer is different, so the steps will not look exactly like the ones below. These will be a general path to follow:

1. Tap “apps” from the home screen (Or whatever you need to do to get to “settings”)
2. Tap “settings”
3. Tap “accounts”
4. Tap “add account”
5. Select “Microsoft Exchange” or “Exchange” (whichever way it is presented on your phone)
6. Enter the email address and password for your school email
7. Tap “Manual set-up” (This might not be an option on your phone)
8. Enter all necessary information for your email account settings: (Disregard any other fields than the ones below, such as “Anonymous Identity,” etc. You will not need information in those fields – it is OKAY to leave them blank.)
9. “Domain” = PVT
10. “Username” = your Columbia State username (some phones have you add Domain and Username together instead of separately, like this: PVT/username)
11. “Password” = your Columbia State password
12. “Server” or “Exchange Server” = mail10.columbiastate.edu
13. (If a pop-up screen comes up about security and asks if you want to “trust” – click trust.)
14. Follow the onscreen instructions to configure any options for the account.
15. Specify a display name if you want to.
16. Tap “done” to complete the set-up process.

*Newer Android phones typically issue a lot of “warnings” when setting up Columbia State Exchange email. These can be disregarded and you can continue through the process.

If these instructions are not making sense or your phone’s email setup is very different from the instructions above, please download the Microsoft Outlook app, as mentioned in the beginning, and set up your email within the Outlook app settings menu.

Instructions to Columbia State's free wireless.

Most viruses are received as attachments through email. Avoid opening attachments from people you do not know. You should first Save the Attachment without opening it, then run your Virus scanning software on the file. If no Virus is found, then you may open it. 

• Go to https://Portal.Office.com and enter your Columbia State email address (someone@ColumbiaState.edu) and your password (same password you use for ChargerNet).

• You will install and run the apps.

For more detailed instructions, click Installation Instructions. (Note: Outlook is coming soon. Until then, access your email from https://mail10.columbiastate.edu or through the link in ChargerNet.)

Former students cannot login through ChargerNet. Instead go to Transcript Request. (Even if you just want to view your information and not obtain a transcript.)

Look down the page for the third paragraph “Former Students/Alumni, Online, Official” and find the blue “SSB” link at the end of the fourth sentence.

After clicking the SSB link, you will be taken to a logon page. Here you will use your Social Security number for the user ID and your 6-digit (mmddyy) birthdate for the PIN. If you get a message that your PIN is not valid or has been disabled, contact 931.540.2650 (IT Helpdesk) to get it reset.

After logging in this way you can look at your student record, see your transcript and financial information, and request an official copy of your transcript if needed.