Information Technology

Welcome to the Information Technology (IT) Department's website. We hope to provide you with information that will help you perform your academic and administrative job functions.

As a part of the IT Mission Statement, we dedicate ourselves to providing user support for academic and administrative computing at all levels by executing day to day operations, maintaining computer resources, providing support for training as well as individual assistance and consultation.
Technology Related Problem?

If you are having trouble with your computer, printer, access to servers or login, please contact Information Technology Helpdesk. IT doesn't serve personal electronic equipment such as smart phones, tablets or laptops.

IT Helpdesk
Password Reset Needed?

Follow the Password Reset Instructions linked below to use the Multi-factor Authentication to change your password. If you cannot reset your password for any reason, please contact the Information Technology Help Desk at 931.540.2650.

Password Reset Instructions
Former Student Needing Access To Your Record?

Click here: Self-Service Banner

User ID is your Social Security number and PIN is your 6-digit birth date (mmddyy).

Quick Tips

Multi-Factor Authentication (MFA) Sign Up - Don't Miss It
  • If you have not already done so, please go to to sign in and set up your MFA method/methods for Okta now. (Multi-Factor Authentication, MFA, is a method commonly used to provide a secondary means of identifying the person logging in.)
  • We will be using Okta soon to access our Columbia State applications, so it is important to get set up and be ready!
  • If you have questions or problems when setting up Okta, please call the IT Helpdesk at 931.540.2650.
Computer running slow
Skip voicemail greeting
Configuring email on iPhone
Configuring email on Android
I might have a virus
Microsoft Office (Office 365) is free

Other areas you might need help in:

computer lab Computer Lab Learn more about computer labs located on every campus. Lab Information
student worker at desk Special Notes for Faculty and Staff Learn more about getting the most from your CISCO phone, making hardware/software purchases or how VoIP works. Special Notes
computer lab with people Policies and Guidelines Learn more about policies and guidelines pertaining to Information Technology. Policies



Desktop Support Available
Monday - Friday 7:45 a.m. - 4:15 p.m.