Understand an Employer's Expectation

Three key things at an Interview

Negative impressions are hard to change, so pay particular attention to your dress and grooming (hair, nails, teeth, breath, and so on)

Unless you convince an employer that you will be reliable, you will not get the job. Give examples of your good attendance record or how you stay late to get things done on time.

You must prove to the employer that you can do the job well. Mention related training and experiences that indicate that you can do the job or that you can learn it quickly

The Workforce Excellence Model and the Employer Expectations Matrix research by Midlands Education & Business Alliance (MEBA) provides workforce indicators based on job skill groups and level positioning (entry-level, mid-level and high-level)

Employer Expectation Standards

Personal Qualities

  • Come to work on time
  • Come to work every day
  • Stay at work until the work day is over
  • Come to work sober
  • Do your job
  • Complete work as instructed
  • Don’t use illegal drugs
  • Wear clothes appropriate to the job
  • Follow all company rules
  • Don’t steal from the company or co-workers
  • Don’t bring weapons to work
  • Be helpful
  • Try to please
  • Keep workplace clean and neat

Social Skills

  • Be tactful
  • Use self control
  • Be willing‑to trust yourself
  • Be willing to trust other people
  • Tell the truth
  • Be willing to risk making a mistake
  • Try to learn from your mistakes
  • Be able to accept criticism
  • Pay attention to cleanliness and personal hygiene
  • Be flexible
  • Be adaptable
  • Take pride in your work
  • Have self-esteem
  • Respect other people’s ideas
  • Give constructive criticism
  • Be accepting of people of other races, gender, religions, and nationalities
  • Understand the nature of prejudice
  • Be cooperative
  • Present a neat appearance
  • Maintain a positive attitude

Thinking Skills

  • Know what you are expected to do on your job
  • Know when you are not doing what you are expected to do
  • Recognize difference in process
  • Know how to solve simple problems
  • Be able to prioritize tasks
  • Be able to anticipate problems and take preventative action
  • Be able to suggest improved ways of doing your job

Listening Skills

  • Understand the importance of listening in doing your job
  • Follow basic oral instructions involving multiple steps
  • Interpret complex information

Speaking Skills

  • Communicate facts
  • Arrange ideas in a logical sequence
  • Use proper choice of words
  • Use oral communication for a variety of purposes:
  • to inform, to persuade, to motivate
  • Be able to translate complex technical information

Reading Skills

  • Read and fill out a job application form without assistance
  • Read and fully understand simple forms and checklists
  • Read safety instructions
  • Read employee handbook
  • Read your job description
  • Read and understand dials, switches, and graphs
  • Read and understand process-related technical information

Written Communication Skills

  • Fill out a job application form without assistance
  • Fill out simple forms and checklists
  • Write using proper grammar
  • Record data from dials and gauges
  • Graph data
  • Write instructions
  • Write process-related technical information

Math Skills

  • Add and subtract whole numbers
  • Tell time on a non-digital clock
  • Use standard or metric ruler
  • Understand paycheck elements
  • Add, subtract, multiply and divide fractions and decimals
  • Do metric conversions
  • Understand weight and cube
  • Plot charts and graphs
  • Add, subtract, multiply and divide percentages
  • Convert fractions and decimals to percentages
  • Convert percentages to fractions and decimals

Computer Skills/Knowledge

  • Accept the computer as a necessary tool in today’s workplace
  • Follow instructions from a computer screen
  • Use the computer in place of paper forms
  • Input and retrieve information
  • Access and use a variety of computer programs
  • Analyze and interpret computer information
  • Identify the need for new programs or for adjustments to existing programs

Safety and Technical Knowledge

  • Understand proper safety procedures for process-related equipment and materials
  • Understand hazards of the process
  • Recognize potential safety hazards
  • Propose new safety procedures and revisions to existing one

Leadership Skills

  • Work as part of a team
  • Provide positive input to the team
  • Function as a team leader
  • Influence other people to perform better
  • Facilitate team to work together to accomplish goal/mission/vision
  • Influence positively all people with whom you come in contact

Five Things Employers Look For When Hiring

Relevant experience
Twenty-three percent of hiring managers say the candidate's ability to relate their experience to the job at hand is the most important factor in the hiring decision. Unfortunately, new graduates often underestimate the experience they have through internships, part-time jobs and extracurricular activities, but 63 percent of hiring managers say they view volunteer activities as relevant experience.

Fit within the company culture
Just because you look good on paper doesn't mean you're a shoo-in for the job. To 21 percent of employers, the trait they most want to see in a candidate is the ability to fit in with co-workers and the company. Offering up a blank stare when the interviewer asks why you are the right fit for the job will not go over well. Just be yourself, but mind your i's -- never insult, interrupt or irritate the interviewer. This can also be evaluated by that "unimportant" small talk at the beginning of an interview or non-job-related questions like "What was the last book you read?"

Educational background
Nineteen percent of hiring managers place the most emphasis on your educational background: the institution you attended, major, minor and degree earned. Be sure to also include courses taken and completed projects if relevant to the job. With grade point average, it's tricky. A good rule of thumb is to omit it unless it is 3.0 or higher and denote if it's your overall or major GPA.

Passion for the job is the top characteristic 19 percent of employers look for in a candidate. Employees who are passionate about their jobs tend to be more productive workers. The answer to "Why do you want to work here?" should always focus on the strengths of the company and the challenge of the position, not the perks. A "take or leave it" attitude about the job will leave the employer feeling the same about you.

Eight percent of hiring managers say the ideas you bring to the table and the questions you ask carry the most significance. Come in prepared to discuss how your qualifications can specifically contribute to the success of the company. Actually put yourself in that role and explain how you would perform your work and ways to improve it.

Source: Pocket Book of Job Search Data & Tips by JIST


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