Frequently Asked Questions

  1. How long will the College be in virtual mode?

    Columbia State is continuing to monitor the latest news and recommendations regarding COVID-19. At this time, we do not have an exact return date. However, students should expect the College to be in virtual operations through the end of the spring 2020 semester. 

  2. How do I know what to do for an online course? 

    Check your Columbia State email and your D2L/Online Campus account for notifications from each of your instructors. If by Tuesday morning, March 24, you have not received any emails, contact your instructors.

  3. Can I come to campus to use computers?

    All Columbia State campuses are currently closed. For the health and safety of our students, faculty and staff, there will be no access to computer labs at this time. 

  4. What if I don’t have internet access?

    Several local broadband providers are offering free internet for 60 days. Visit to learn more. You should also explore other alternatives such as going to a friend’s house or using the internet at your workplace. 

    Students may drive to campus and use the college wi-fi from the parking lots at each campus. Students should maintain social distancing and not congregate with others.

  5. How are you handling summer study abroad?

    All international travel through the Tennessee Consortium for International Studies (TnCIS) is suspended through May 31. All summer international travel will be reassessed at a later date. 

  6. What happens if we have a clinical or lab that won’t be finished until after the semester ends?

    Any students that are unable to complete their spring semester clinicals or labs due to the COVID-19 pandemic will receive an Incomplete. Students receiving an Incomplete will resume the clinicals and/or labs at no additional tuition once on-ground classes resume.

  7. How do I meet with my advisor?

    Advisors will continue to work with students in a virtual manner through the Navigate system and Columbia State email. Visit for more information.

  8. Will tutoring still be available?

    Yes, the College will continue to provide tutoring in a virtual mode through Smart Thinking. Visit to learn more. You may also email the Tutoring and Learning Center at

  9. How can I get documents processed such as an Intent to Graduate form?

    The College will continue to process student documents during this virtual operation mode. You can scan and email documents to

  10. Do I still need to take the Exit Exam if I am graduating this spring?
    Exit exam requirements for Spring 2020 graduates only have been waived due to the COVID-19 pandemic. Information for Summer and Fall 2020 graduates will be forthcoming as the situation evolves.

  11. If I am completing my degree this spring, what date will be on my transcript and diploma?
    If you complete the requirements for your degree at the conclusion of the Spring 2020 semester, your diploma and transcript will have a May completion date.

  12. Is there going to be a graduation ceremony this spring?

    Due to the COVID-19 pandemic, the spring 2020 commencement ceremony has been postponed. The College will continue to monitor the latest news and recommendations from public health officials with the hopes to announce an alternate date later in the summer.  

  13. I am having problems with Online Campus, who can I contact for help?

    General questions about Online Campus can be directed to

    For any issues logging in to Online Campus email 

  14. When can I register for summer and fall classes?

    Priority registration for summer and fall 2020 classes is April 6-7 for currently enrolled students. Open registration begins April 8 for all admitted students.

    Currently enrolled students should review ChargerNet to remove any holds prior to April 6. Students are encouraged to contact their advisor if they are uncertain of what to take or have issues relating to the completion of Spring 2020 semester. First semester freshmen and new students should contact a College Success Advisor. All advising is online with virtual advising sessions available through Navigate. Visit to learn more. 

    At this time, summer classes will be limited to online and live-streaming courses. On-ground classes may be added to the summer schedule at a later date. We anticipate Fall 2020 sections will be offered in the full array of delivery methods. 

  15. I plan to attend Columbia State in the fall, will there be signups for orientations this summer?

    The college is hosting online orientations in April. The format of future orientation sessions will be determined based on the recommendations of public health officials. Visit to learn more.

  16. What library services will be available? Students can still access online databases here:

    You can also email library staff for research help and questions at

  17. Since the college is closed, will student workers be paid for the remainder of the spring semester?

    Federal guidelines allow Federal Work Study students to continue to be paid even though they are not working. All other student work study has been suspended.

  18. Can I get a refund if I did not enroll in online sections and do not wish to attend in this manner?

    The drop/withdrawal date to get a refund for full term spring semester classes has passed. Classes are continuing to occur in online/alternate formats. A change in the delivery format does not change the refund policy. Please work with your instructors regarding any concerns or issues you have related to online classes. 

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